Overview

What this service is

WhatsApp ERP is a professional service for organisations that already live in chat — sales questions, delivery updates, support tickets — and need that traffic to behave like an operating system instead of a pile of personal phones. The work is to design customer communication, lead management, team handling, notifications and reporting around WhatsApp in a way your staff can actually run.

It is not a claim of private access to WhatsApp internals, unofficial APIs, or any method that violates WhatsApp or Meta terms. Where we recommend automation, we distinguish official WhatsApp Business Platform / Cloud API (and products built on those approved interfaces) from generic third-party tools. If a vendor cannot explain its API basis, we do not present it as “official WhatsApp.”

Who it is for: distributors, education groups, media brands, service firms and in-house teams that share one customer number, lose leads in private chats, or cannot see response time. If you only need a personal WhatsApp Business app with labels, we will say so and keep the scope small. If you need CRM/ERP-style workflow — assignment, stages, reminders, handover — we design that layer and connect it only where an approved integration exists.

Why it matters: unpaid WhatsApp threads do not create an audit trail. When a salesperson leaves, the conversation history often leaves with them. A structured workflow keeps the customer on a business identity, routes the thread to a role rather than a private SIM, and feeds a simple report for volume, first-response and open cases. That is operational efficiency, not a magic ERP suite that replaces accounting software.

What is included: discovery of current numbers and tools; a written architecture (official vs third-party); configuration of labels, routing, canned processes and notification rules; template guidance where WhatsApp currently allows business-initiated messages; operator training; and a reporting view you can check weekly. Integrations with an existing CRM or ERP are scoped to documented APIs — we do not scrape the consumer app.

How the process works: you share how leads arrive, who answers after hours, and which system is the source of truth for orders. We map the journey, choose an approved stack, build the workflow, then train the team. Estimated timeframe is set in Admin (default 7–15 working days for a standard inbox-and-routing build). Larger multi-brand or custom ERP connectors are quoted separately.

Requirements include a decision-maker, clarity on whether the number is already a Business Account, and access to the systems we are allowed to connect. You remain the account owner. Pricing is Admin-controlled (default starting from BDT 45,000) and may show as a pricing label such as “Custom Pricing” when the build is unique.

Limitations: WhatsApp can change template, messaging-limit and Business Platform rules. Message throughput, quality ratings and number registration are platform decisions. This service does not guarantee Meta approval of a display name, template pack, or API access. We will not implement unofficial “WhatsApp blast” tools that harvest personal contacts.

What you get

Included support

Lead management from first message to assigned owner
Team handling with labels, notes and escalation
Automated reminders where templates are permitted
Operational reporting for volume and response time

How it works

Process

Step 01

Discovery & channel map

We document how leads, customers and internal teams currently use WhatsApp, email and your CRM/ERP.

Step 02

Approved architecture

We recommend official WhatsApp Business Platform options or clearly labelled third-party tools that sit on approved APIs.

Step 03

Workflow build

We configure labels, routing, templates (where permitted), notifications and handover rules for your operators.

Step 04

Training & reporting

Your team receives a working process, a simple report view and a written limitation note on platform policy.

Requirements

What we need from you

Business legal name and a decision-maker contact
Current WhatsApp number usage (personal vs business)
CRM/ERP or spreadsheet you already use for leads
Sample customer journeys (sales, support, reminders)

Why this service

Why teams use this support

One structured inbox instead of scattered personal chats
Clear distinction between official APIs and third-party tools
Handover your team can operate without undocumented workarounds

Important information

Platform policy

Final approval, listing, or verification is decided by the relevant platform under its own policies, eligibility rules and independent review. This engagement is preparation and operational support — not a guaranteed outcome, permanent status, or purchased listing.

FAQ

Common questions

Do you access private WhatsApp systems?

No. We do not claim unofficial API access, scraping, or bypassing WhatsApp security. Work is limited to official Business Platform products and legitimate third-party tools that use approved APIs.

Is this a full ERP replacement?

It is a WhatsApp-centred operational layer. Finance, inventory and HR modules in a traditional ERP stay in your existing system unless you separately scope an integration.

Who decides template and number approval?

Meta / WhatsApp. We prepare the business profile, use-case and message approach. Approval depends on their current policies.

How is pricing shown?

Admin sets price, currency and the public pricing label. Complex stacks may be quoted as custom after discovery.

Price + time

Starting from BDT 45,000

Estimated timeframe: 7–15 Working Days

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